Refund and Return Policy: GAVX honors all manufacturer warranties and return policies as currently offered in writing by the associated manufacturer for a specific product. The customer should contact GAVX if a warranty or return is necessary. We will assist the customer in warranty and return procedures as much as is approved by the manufacturer. GAVX may accept a return directly under special circumstances. Any return requires pre-approval. Any request for a return directly to GAVX must be made within fourteen (14) days of the purchase date. Approved returns will be provided a RMA (Returned Matererial Authorization) number and written approval. Approved returns must be shipped with a RMA number clearly written on the box and referenced in the shipping label. All returns must be shipped FedEx Express Package service at customer expense. Equipment purchased new, returned with RMA in an unopened package, with all packaging materials present, without excess wrinkles in packaging bags or other package wear, with all components, and still new by any standard, may incur a restocking fee of up to 25% to cover handling charges and the manufacturer's restocking fee charges. Any item that was once new but has been opened and used will have a return value determined by GAVX's interpretation of the market value of that equipment in used condition. Demo equipment or used equipment returns are credited at purchase price if within two (2) weeks. Approved returns in excess of $500 will be issued a credit toward future purchases. Any merchandise returned without a RMA number will not result in a credit and will not be returned due to the high labor cost associated with special handling. Any exception to the "Refund and Return Policy" must be pre-approved in writing.